Refund policy
Return Policy
Due to the nature of our products being one-time-use personal care items, all sales are final and we do not accept returns or exchanges once an order has been delivered.
This policy helps ensure the safety, hygiene, and integrity of our products for all customers.
If you receive an item that is defective, damaged, or incorrect, please contact us within 48 hours of delivery at info@arriveclub.com with your order number and photos of the issue. We will review the situation and work to make it right.
Non-Returnable Items
For health, safety, and hygiene reasons, our personal care products are not eligible for return, refund, or exchange after delivery. This includes opened, unopened, used, or unused items.
We also do not accept returns on:
- Sale items
- Gift cards
- Customized or personalized products
Damages and Issues
Please inspect your order immediately upon arrival. If your order arrives damaged, defective, or if you received the wrong item, contact us at info@arriveclub.com within 48 hours of delivery so we can assist you.
Refunds
Refunds are only issued in cases where an item is confirmed to be defective, damaged upon arrival, or incorrect. If approved, refunds will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.
For any questions regarding your order, please contact us at info@arriveclub.com.